Returns & Exchanges

Welcome to VergeNerd's Returns & Exchanges Center, where we strive to make your shopping experience as seamless as possible. We understand that occasionally, items may need to be returned or exchanged. Whether you're looking to return a product, exchange it for a different size or color, or simply need assistance, our team is here to help. Please review our policies and use the buttons below to initiate your return, request an exchange, or contact our dedicated support team for any further assistance you may need. We're committed to ensuring your satisfaction with every purchase at VergeNerd.
Easily initiate a return for eligible items within our 30-day window.
Exchange your item hassle-free for a different size, color, or product that suits your needs.
Need help or have specific questions? Contact our friendly support team.

Frequently Asked Questions

Have questions? We’re here to help
How do I initiate a return?
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To start a return:

1. Contact our Customer Support at returns@vergenerd.com.

2. Provide your order number and reason for the return.

3. Follow the return instructions and use the provided shipping label to send back the product.


or start the process here: Returns & Exchange Center

Who pays for the return shipping costs?
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Our Error: If the return is due to our error (e.g., wrong or defective product), we cover the return shipping costs.


Other Reasons: If the return is for any other reason, you are responsible for the return shipping costs.

Which items are eligible for return?
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Items eligible for return must be:

- Returned within 30 days of delivery.

- In original condition and packaging.

- Accompanied by proof of purchase.


Are any items non-returnable?

Yes, the following items cannot be returned:

- Downloadable software products

- Gift cards

- Items explicitly marked as non-returnable or final sale

What if I received a defective or damaged product?
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Contact us within 5 days of receiving a defective or damaged product. We will arrange for a replacement or refund, including the return shipping costs. Please provide detailed information and images of the defect or damage.

Can I exchange a product?
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Yes, we handle exchanges as returns. Initiate a return as described above, then place a new order for the desired item.

Why was my return rejected?
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Signs of Use: The product shows signs of being used, including wear and tear, scratches, or marks.

Missing Components: The return is missing parts, accessories, or original packaging materials.

Damage During Return: The product was damaged during the return shipping process due to inadequate packaging.

Exceeding Return Period: The return request was submitted outside of the 30-day return window.

No Proof of Purchase: Lack of valid proof of purchase or receipt accompanying the return request.

Non-Eligible Item: Attempting to return an item that is explicitly marked as non-returnable or final sale.

Refusal of Delivery: The customer refused to accept the delivery of the item at the time of delivery.

Incorrect or Incomplete Information: Insufficient or inaccurate information provided in the return request or missing required details.

Unapproved Return Method: The product was returned using a method not approved by VergeNerd, leading to complications in processing the return.

Expired Warranty: Attempting to return a product after the expiration of the warranty period.